Shared Services Forum (SSF) with RvaluE Consulting as knowledge partner has conceptualized and has been holding the Annual Conclave for 8 consecutive years now. The key objectives of this event are to capture, recognize and disseminate awareness/ impact of Business Process Management (BPM) by Global Indian Organizations through Shared Services, both captive and hybrid, thereby fully leveraging the best practices from global shared services and off- shoring operations. The 2019 Conclave aims to bring specific focus of the industry towards the role of the digital disruption on business process practices to counter the changing world and achieve enhanced business outcomes, thus fully leveraging the best practices from global shared services and off-shoring operations.