SSF Global


  • To spread awareness of Value-Delivering Strategies for effective transformation of business processes
  • To establish Winning Practices that result from exchange of knowledge
  • To acknowledge, award and showcase Organizational Achievements & Professional Excellence
  • To build a strong Community of thought leaders, experts, practitioners and change agents

SSF CONCLAVE – Our Flagship Annual Event for Knowledge Exchange since Inception

Themes at SSF’s Conclave, Summits, Round Tables and Leadership Interaction Events

Knowledge Dissemination through SSF Global’s Publications

Year 2012:published a Research & Survey Report, ‘Shared Services: The Evolving Direction to Success’, on shared services adoption by Indian organizations

Year 2013: released the first ever BPM Publication for India, ‘BPM in Global India – the Inflection Point for Competitive Advantage’, on adoption of BPM

Year 2014: released the first edition of SSF journal, Process Edge – Not a Choice Anymore’ sharing new ideas, ‘best in context’ practices and transformational journeys by business services practitioners

Year 2015: BPM & Shared Services Landscape in Global India, Research & Survey Insights, an exclusive report & sequel to the 2012 research released

Year 2016: released BPM Practitioner’s Guide ‘Rebooting Business Process Strategy to Outcompete’, aimed at next best practices

Year 2017: Building Capabilities for the Future and Catalyzing Transformation: Trends, Practices & Frameworks – in collaboration with Everest Group

Year 2018: released an Exclusive Research Report – Breaking Boundaries: The Power of Enterprise Service Management – Trends & Practices, on business services landscape in Global India

Year 2020: released Research Report – Being Future Relevant – Finance Professionals in Shared Services

Year  2023: released ‘A Ground Report on Integrated Technologies in Enterprise Functions – Adoption, Readiness and Benefit’ and a joint research report with NRI (Nomura Research Institute) Consulting & Solutions,– ‘The next big focus for Japanese Companies – Unlocking Efficiency and Expansion in Shared Services through GCC/ GBS in India’.

Publish your Thought Leadership in the SSF Journal – Process Edge



  • Free access to all editions of SSF Journal, Process Edge, during the membership year
  • 2 Knowledge/ Thought Leadership articles will be published in Process Edge and SSF website
  • No-charge/ discounted charge*** for access to latest research reports on BPM & Business Services in India
  • Capability/ Leadership development workshops (online & offline) through the year at a subsidized fee***
  • No-charge site visit (offline/ online) to ONE relevant GICs/ BPOs/ India SSC to facilitate knowledge & best

practices exchange*

  • No-charge site-visits from other organizations for Value Interaction
  • Benchmarking & Focused Research Services – as needed – for a discounted fee***


  • Participation for the leaders and teams at multiple events through the year
  • Speaking Opportunity/ Air-Time in 2 events during the membership year
  • Complimentary invites/ Discounted Entry passes to SSF’s Annual Conclave & Function-Specific Summits

& Knowledge Sharing and Leadership Interaction Events held in different cities

  • One courtesy Leadership Interaction in partnership with SSF on a contextual theme (on chargeable basis)

will be delivered by an industry expert as recommended by SSF Governing Council

  • A Senior Leader is invited to be a part the Annual Conclave Organizing Committee*


  • Exclusive page on SSF portal to showcase the achievements of Star Performers**
  • Complimentary one-page feature in any one edition of SSF Journal published during the membership year**
  • Opportunity to Partner at SSF’s Annual Conclave as Corporate Sponsors for a subsidized sponsorship fee***
  • Capability Building Frameworks & Models for Value Delivery – Off-the-shelf as well as customized, conceptualized and developed by SSF, for the purpose of improving the performance of your centre



Partner Central – SSF’s Partner Ecosystem for Success

What does the SSF Partner Program Entail/ Requirements:

1.Service Provider organizations can apply to become an SSF Partner
2.SSF will provide web presence on the SSF website where partners can log-in to see the membership process, membership renewal plans, benefits, and information beneficial to them
3.SSF Partner Program can offer the following for the Partners:
a)SSF recognition as an endorsed Service Provider
b)Gain priority access to product announcements, promotions, and training
c)Work with packaged, ready-to-launch service offerings – events, publications, Research Reports
d)Leverage demand generation campaigns and assets
e)Receive access to qualified leads

Key Facilities for SSF Partners:

1.Partners can Showcase Products & Services
2.Include direct links to partner websites
3.Partner use case repository will be made available on SSF website
4.Advertisements on SSF website/ Journal by partners
5.Article sourcing for journal by their current clients
6.Content, Speakers and Structure for SSF Events can be proposed by partners; reviewed & executed by SSF
7.Sign-up for one Annual Research Report – will provide SSF with a SSF Research Program
8.SSF Capability Framework tie ups with Partner solutions to be leveraged and showcased on SSF Partner Central

Precious Words of Encouragement from SSF Community & Industry Leaders